Cancellation Policy
1. Cancellation Before Dispatch
Customers may request cancellation of an order before it is dispatched. Cancellation requests should be submitted through the customer support details provided on our website. Cancellation will depend on the current status of the order.
2. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible. Where applicable, customers may use our Return or Exchange Policy after delivery.
3. Cancellation of Prepaid Orders
If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded through the original or appropriate payment method in accordance with our Refund Policy.
4. Cancellation of COD Orders
For Cash on Delivery (COD) orders, customers may request cancellation before dispatch. Where no payment has been collected, there will be no refund to process.
5. Partial Order Cancellation
For orders containing multiple products, customers may request cancellation of individual products before dispatch, subject to the order status and applicable policy. Any eligible refund will be processed in accordance with our Refund Policy.
6. Cancellation by IKYRA Designs
IKYRA Designs may cancel an order for legitimate reasons, including product unavailability, incorrect pricing or product information, technical errors, incomplete or inaccurate customer information, suspected fraudulent or unlawful activity, delivery restrictions, duplicate or unusually large orders, or other circumstances permitted by applicable law. If payment has already been received, any applicable refund will be processed in accordance with our Refund Policy and applicable law.
7. Pricing, Product or Technical Errors
If an order is affected by an obvious pricing, product, inventory, technical or system error, IKYRA Designs may cancel the affected order and notify the customer. Where payment has already been received, the applicable amount will be refunded in accordance with our Refund Policy.
8. Product Unavailability
If a product becomes unavailable after an order has been placed, IKYRA Designs may cancel the affected product or order and notify the customer. For prepaid orders, the eligible amount relating to the cancelled product will be refunded.
9. Cancellation Charges
IKYRA Designs will not impose cancellation charges except where permitted by applicable law and clearly communicated to the customer.
10. Refund After Cancellation
Where a refund is applicable, IKYRA Designs will initiate the refund within the applicable processing period. The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer or other payment service provider.
11. Packed or Processed Orders
If an order has already been packed or processed for dispatch, cancellation may not be possible. Where applicable, customers may use our Return or Exchange Policy after delivery.
12. Failed Delivery
If an order cannot be delivered due to an incorrect or incomplete address, repeated delivery failure, or other customer-related reason, the order may be returned to IKYRA Designs. Any refund or re-shipment will be handled in accordance with our Shipping, Return and Refund Policies and applicable law.
13. Cancellation Request
Submitting a cancellation request does not automatically confirm cancellation. Cancellation will be effective once IKYRA Designs confirms it through the available communication channel.
14. Customer Rights
Nothing in this Cancellation Policy is intended to limit or exclude any rights or remedies available to customers under applicable law. Customers retain applicable rights relating to defective, damaged, incorrect, materially different or otherwise non-conforming products.